Shipping & Handling Policies Lāhainā Town Surf Company

 

Processing & Handling Time

• Orders are processed Monday–Friday, excluding holidays.
• Please allow 3–5 business days for handling and packaging.
• During high-volume seasons, events, or community relief drops, handling time may extend to 5–7 business days.

We’re a small, Maui-based operation rebuilding with our community — thank you for your patience and support.

Delivery Timeframes

Once your order has been processed and shipped, estimated delivery times are:

Location	Estimated Delivery
Hawai‘i (neighbor islands)	2–4 business days
Mainland U.S.	5–10 business days
Canada	7–14 business days

• All orders include tracking once shipped.
• Delivery delays may occur due to weather, carrier capacity, or Maui disaster-recovery impact.

Shipping Carriers

We primarily ship using:

• USPS Priority Mail
• UPS Ground / Air

Carrier selection is based on the best available rate and speed at the time of shipment.

Shipping Costs

• Calculated at checkout based on weight and destination.
• Free shipping promotions (when offered) will automatically apply at checkout.
• Customs duties, VAT, and import fees for international orders are the responsibility of the buyer.

Returns & Exchanges

We want you to be stoked with your order.

Eligible Returns

• Unworn, unwashed, unused items in original condition
• Return request must be submitted within 14 days of delivery

Non-Returnable Items

• Sale or clearance items
• Limited-edition drops
• Swimwear (for hygiene reasons)
• Gift cards

Return Shipping

• Customer is responsible for return shipping costs, unless the mistake was on our end (misprint, wrong item, damaged on arrival).
• Tracking is required on all return shipments for proof of delivery.

Exchanges

• Exchanges are accepted for size or product swaps if stock is available.
• If the item is out of stock, store credit will be issued.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 7 days with:

• Order number
• Photo of item
• Description of issue

We’ll replace it or make it right. That’s our word.

Cancellations

• Orders can be canceled within 24 hours of purchase if they have not shipped yet.
• Once tracking has been issued, cancellations are no longer possible.

Lost Packages

• If tracking shows “Delivered” but you can’t locate your package, check with neighbors or local post office first.
• If still missing, contact us. We’ll help open a carrier claim.
• Unfortunately, we cannot refund packages marked as delivered.

Mahalo for Supporting Lāhainā

Every order helps rebuild local families, youth surf programs, and our recovery efforts after the fires.
Thank you for choosing to wear something with meaning, not just a logo.